Booking &
Refund

1. Booking Information

All booking information provided by you must be accurate and complete (name, contact details, arrival date, cottage type, etc.). Incorrect information may delay or invalidate your booking.

A minimum of 50% must be paid at the time of booking confirmation. The due amount must be paid during check-in.

You agree that the payment covers your reserved dates, cottage type, and services as per the booking.

2. Refund on Cancellation by Guest

If you cancel your booking at least 7 calendar days prior to your scheduled arrival date, you are eligible for a refund equal to 50% of the total payment you’ve made.

The refund will be made to the same account or payment method you used for payment. The processing time for the refund is within 3-7 working days after approval.

If you cancel within 7 calendar days of your arrival date, no refund will be provided.

3. Modification (Change of Date)

You may request to change your arrival date or cottage type at least 7 calendar days before your scheduled arrival.

Subject to availability, we will carry forward your booking deposit (50% of the original cost) to the new date without any extra fee, provided the cottage type remains the same.

If you change to a cottage type with a different price, the difference in cost will apply and must be paid prior to the new date.

If, for any reason, we cannot accommodate your requested modification, you may instead request a refund as per clause 2 above (i.e., 50% refund if cancelled at least 7 calendar days ahead).

4. No-Show & Early Departure

If you fail to check in on your scheduled arrival date without prior notification (“no-show”), we reserve the right to treat the booking as cancelled and retain 100% of the booking cost; no refund will be given.

If you check in and then depart earlier than your booked departure date (early checkout), no refund will be provided for unused nights or services.

5. Cancellation by the Resort

In the unlikely event that the Resort needs to cancel your booking (for example, due to force majeure, safety, weather, or other valid reasons), we will offer either:

• An alternative date (subject to availability), or
• A refund of 50% of the total booking cost.

We shall notify you as soon as practicable and handle the refund or rescheduling in good faith.

6. Bookings via Third-Party / Travel Agents

If your booking was made through a travel agent, online travel agency (OTA), or other third-party platform, the same refund and modification conditions apply unless the agent’s policy states otherwise. Please check with your agent for any additional terms.

7. Refund Processing

Refunds will be processed to the original payment account or method used by you.

The refund process will be completed within 3-7 working days after your refund request is approved and processed.

“Working days” refers to Monday to Friday, excluding national public holidays in Bangladesh.

8. General Provisions

All bookings and refunds are subject to the availability of accommodation and relevant services.

These policies apply to all standard rates and standard bookings. Specific promotional offers or packages may have separate terms (though currently, none are excluded).

By making a booking with us, you confirm that you have read, understood, and accepted this Booking & Refund Policy.

9. Contact Information

For all cancellations, refund requests, or booking modifications, please contact:

Toma Tungi Resort

Email: [email protected]

Phone: +8801831436473 (Booking), 01851436476 (Manager/Service)